If you still have an unresolved complaint regarding the company’s money transmission activity, you may contact the Consumer Complaint Division. Email: you have a complaint, first contact the consumer assistance division of TapTap Send at 83. Note: If filing electronically, scan and save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your email.Ĭolorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Send the complaint and supporting documentation by regular mail, fax, or email to the Colorado Division of Banking. Complaint Form (Word) Complaint Form (PDF) When completing the form, please provide detailed information and fill it out completely. Instead, you must download the file to your own device and edit that version. All consumer complaints filed with the Division must be submitted in writing. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Colorado Division of Banking.Īll consumer complaints filed with the Colorado Division of Banking must be submitted in writing. If you have a complaint, first contact the consumer assistance division of TapTap Send at 83. If your account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law. Contact TapTap Send at 83 if you have questions about our privacy statement, this consumer notice, or your personal data. These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. California Residents Consumer Privacy Notice: California Consumer Privacy Act (CCPA) - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them. If you have any questions or need assistance in completing this form, please call the Department of Financial Protection and Innovation’s Consumer Services Officer toll-free at 1-86 To submit a complaint by mail, download, print and fill out any of the appropriate forms at and mail to:ĭepartment of Financial Protection and Innovation Attn: Consumer Services 2101 Arena Boulevard Sacramento, CA 95834 If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at Monese Credit Limited is authorised and regulated by the Financial Conduct Authority as a Lender (Firm Reference Number 787052) and registered under the Payment Services Regulations 2017 (Firm Reference Number 809375) for the provision of payment services, registered in Ireland with company number 586176 and its registered address at 20 Harcourt Street, Dublin, D02 H364.State of California Department of Financial Protection and Innovation If you have a complaint, first contact the consumer assistance division of TapTap Send at 83. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. For EEA customers the Monese contactless debit card is issued by PPS EU SA pursuant to a licence by Mastercard International. For EEA customers, Monese EU SA (a company registered in Belgium with company number 0771.559.576 and its head office at Avenue Arnaud Fraiteur 15-23, 1050 Ixelles, Belgium, authorised by the National Bank of Belgium with Agent ID PPSEBEA000002) is a registered agent of PPS EU SA a company registered in Belgium with company number 0712.775.202 (RLE Brussels, French-language Division) and its head office at 1160 Brussels, Vorstlaan 165 bus 9 / boulevard du Souverain 165 boîte 9, Belgium which is an electronic money institution authorised by the National Bank of Belgium (with firm reference number 0712.775.202) for the issuing of electronic money and provision of payment services. For UK customers the Monese contactless debit card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. For UK customers Monese Ltd is a registered agent of PrePay Technologies Limited which is an electronic money institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (with firm reference 900010) for the issuing of electronic money and payment instruments. Monese Ltd is a company registered in England and Wales with the registered company number 08720992 and its registered address at Eagle House, 163 City Road, London EC1V 1NR. If you would like to find out more about which Monese entity you receive services from, or if you have any other questions, please see the Terms or contact us via the in-app chat in the Monese app.
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